Web2Chat

Archives conversations in a separate location for later reference.

Allows users to customize chat colors, text, logos, and branding.

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Provides a repository of information that can be used by those seeking support.

Provide tools for live chat on one's website.

The ability for customer service agents to communicate with customers via live chat to solve problems live.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Makes articles in the knowledge base searchable on the web.

User Experience of creating and submitting a ticket.

User Experience of responding and receiving a response.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.