my tools

Freshdesk

PaidPopularity: Popular
visit freshworks.com

checked 21 oct 2026site answerslisted since jul 2024

what it does.

The features its listing names.

  • Live chat
  • Customization
  • Workflow
  • Mobile User Support
  • User, Role, and Access Management
  • Ticket Response User Experience
  • Ticket Creation User Experience
  • Customer Portal
  • Knowledge Base
  • Searchable Articles

from the listing.

The listing's own words, kept only where they read as plain facts. We have not tested them.

good at

  • Offers customizable support workflows, portal, ticket forms, and agent roles.
  • Provides a unified platform for managing support tickets across multiple channels.
  • Includes a knowledge base and forums for self-service customer support.

6 Freshdesk alternatives.

From its listing, kept where they share its main list.

  1. Genesys CloudPaid
  2. GleapPaid
  3. Zendesk Live ChatPaid
  4. Tawk.toLive chat for websites, with ticketing, a CRM and a knowledge base.Free trial
  5. SmartSuppFree trial
  6. LiveChatIncLive chat software for customer support and sales on websites.Free trial

its place.

All 13 in Live Chat Software

#2 of 13 in Live Chat Software. Its place by Google reach.

  1. 1IntercomFree trial
  2. 2Freshdeskthis toolPaid
  3. 3LiveChatIncLive chat software for customer support and sales on websites.Free trial

In order of Google reach. How we rank

nearby categories.

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first in live chat software: Intercom.

see Intercomall 13 in live chat software