Intercom

Trial

intercom.com

Manytools

CRM Management Tools

Intercom

Trial

intercom.com

Build lasting customer relationships with Intercom, the Engagement OS.

Popularity

21% people use it

Features

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Integration APIs

Lead Management

Allows users to manage and track leads through a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution, and Lead Qualification.

Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Sandbox / Test Environments

Allows administrators to develop and test changes to the CRM deployment easily. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate into calendars to manage daily schedules and priorities.

User, Role, and Access Management

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

iOS

Android

Web

Price$65

Free

Intercom: Revolutionizing Online Business Communication

The digital age has ushered in a multitude of tools designed to make business operations more efficient and effective. Among them stands Intercom, a platform that's reshaping the landscape of customer support. With a robust suite of features and functionalities, Intercom has become an essential tool for businesses worldwide.

Innovative Approach to Customer Support

Intercom integrates automation and human customer support to offer a seamless experience. This unique blend allows for faster resolution times, improved customer satisfaction, and reduced support volumes. Businesses can now streamline their support processes, ensuring that no customer query goes unanswered.

Automation and Personalization

Intercom's automation capabilities are its crowning glory. The platform can handle repetitive tasks with ease, freeing up your team to focus on more complex issues. But what sets Intercom apart is its ability to personalize these automated responses, making interactions feel more human and less robotic.

Human Support When It Matters

While automation is a game-changer, Intercom understands the irreplaceable value of human support. Their platform ensures that when a customer needs to speak to a real person, they can do so easily. This balance between automation and human support is what makes Intercom a compelling choice for businesses.

High Customer Satisfaction

Intercom's emphasis on customer satisfaction is evident in their approach. By ensuring faster resolutions and providing a more personal customer support experience, they help businesses keep their customers happy. After all, a satisfied customer is a loyal customer.

Lighter Support Volumes

Intercom's efficient handling of customer queries leads to lighter support volumes. This means less stress for your support team and more time to focus on other crucial aspects of your business. It's a win-win for everyone involved.

Empowering Internet Businesses

In this digital era, having the right tools can make or break your business. Intercom is one such tool that has proven its worth time and again. By making internet business personal, Intercom is empowering businesses to improve their customer support and, ultimately, their bottom line.

Final Thoughts

In conclusion, Intercom is a powerful tool that can significantly enhance your business's customer support. With its unique blend of automation and human support, it offers a solution that is both efficient and personal. If you're looking to improve your customer satisfaction and lighten your support volumes, Intercom might just be the tool you need.

Intercom Review

14 Aug 2022

Intercom identifies itself as a Conversational Relationship Platform, offering the chance to cultivate enhanced customer connections. Their primary offerings include three features: Live chat, Chatbots, and a Help Desk. In this evaluation, the main focus will be on live chat and chatbots. Intercom presents three distinct chatbot types: Task Bot – This chatbot engages only when no team members are assigned to the conversation or when a team member has concluded the discussion. For instance, if you pose a question, the Task Bot automatically sends "Chatimize typically replies in a few minutes". Custom Bot – This chatbot is entirely customizable, featuring specific flows and components. Resolution Bot – This chatbot proactively responds to customer inquiries (based on keywords).

Joren Wouters

Chatimize

chatimize.com

Intercom Review: A Complete Customer Communication System

Intercom serves as an all-inclusive customer relationship platform utilized by over 30,000 businesses, including well-known names such as IBM, Shopify, and Microsoft. You may have encountered their live chat software on various websites, as this is their most renowned offering. However, it is not their sole product. The platform integrates with numerous other products to facilitate team communication with customers, deliver exceptional support, foster robust relationships, and even drive sales.

Mitt Ray

APPSUMO

blog.appsumo.com

Intercom Review

09 Jan 2023

Intercom is a comprehensive messaging and live chat solution designed to assist companies in engaging with their prospects throughout the entire customer journey. Equipped with a chatbot, this software can be seamlessly integrated onto any page of a business's website, allowing for automated greetings and interactions with visitors, even when users are offline.

Melissa Pardo-BunteJanuary

BetterBuys

www.betterbuys.com