Zendesk Live Chat

zendesk.com

Manytools

Live Chat Software

Zendesk Live Chat

zendesk.com

Envolva seus clientes com softwares de chat em tempo real e aplicativo de chat em tempo real no celular. Experimente gratuitamente na Zendesk e coloque todas as conversas de seus clientes em um só lugar.

Popularity

100% people use it

Features

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Customization

Allows users to customize chat colors, text, logos, and branding.

Email to Case

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Customization

Allows users to customize chat colors, text, logos, and branding.

Email to Case

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Integration

Integrates with other customer service software to improve support and enhance functionality.

Knowledge Base

Provides a repository of information that can be used by those seeking support.

Live chat

Provide tools for live chat on one's website.

Live Chat Support

The ability for customer service agents to communicate with customers via live chat to solve problems live.

Mobile User Support

Allows software to be easily used on multiple mobile devices, includes phone and tablet devices.

Notifications

Delivers notifications to both sides of the conversation.

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Searchable Articles

Makes articles in the knowledge base searchable on the web.

Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives.

Ticket Creation User Experience

User Experience of creating and submitting a ticket.

Ticket Response User Experience

User Experience of responding and receiving a response.

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Workflow

Route tickets based on values of fields, changes to ticket status, and time based conditions

Platform

Price0

Free

Zendesk Live Chat is not just a tool, it’s a revolutionary approach to customer service. This ingenious software enables businesses to engage with their customers in real time, making it a game-changer for businesses aiming to deliver impeccable customer service.

Changing the Face of Customer Interaction

One of the most striking features of Zendesk Live Chat is its ability to facilitate real-time interaction with customers. No longer do customers need to wait for email responses or spend precious minutes on hold. With Zendesk, customer queries can be handled swiftly and efficiently, reflecting an image of a business that truly cares for its clientele.

Consolidating Customer Conversations

Zendesk Live Chat goes above and beyond by not only facilitating real-time conversations but also storing all customer interactions in one convenient location. This means that businesses can easily refer back to previous conversations, making follow-ups and maintaining continuity in customer service a breeze.

The Power of Mobile

In this digital age, it's essential to provide customer service solutions that are flexible and accessible. Zendesk Live Chat does just that by extending its functionality to mobile devices. This means that businesses can connect with their customers anytime, anywhere, ensuring seamless service delivery.

Simple Yet Effective

Despite its advanced features, Zendesk Live Chat is designed to be user-friendly. The interface is simple and intuitive, making it easy for businesses to integrate it into their customer service processes. It's a tool that aims to make life easier for businesses, not more complicated.

Try Before You Buy

In a world where every penny counts, it's reassuring to know that Zendesk offers a free trial of its live chat software. This allows businesses to test out the software before making a commitment, ensuring it's the right fit for their needs.

Conclusion

Zendesk Live Chat is a powerful tool designed to enhance customer service delivery. Its ability to facilitate real-time interaction, consolidate customer conversations, and extend its functionality to mobile devices makes it an invaluable asset for businesses. With its simple yet effective interface and the option to try before you buy, Zendesk Live Chat is a tool that truly understands the needs of businesses in the digital age. It's not just a tool, it's a solution.