GoTo Resolve

goto.com

Manytools

Remote Desktop Software

GoTo Resolve

goto.com

GoTo Resolve provides intuitive IT support with remote monitoring, ticketing, automation, and more. Enhance your IT management, streamline workflows, and ensure top-notch security. Ideal for businesses of all sizes.

Popularity

1% people use it

Features

Device Management

Unifies endpoint management of employee devices

File Sharing

Allows remote users to share files with other remote users

Integrations

Allows for integration of support, chat, diagnostic or other IT management tools.

Live Preview

Allows users to give audience members control of cursors or tools on the shared screen.

Device Management

Unifies endpoint management of employee devices

File Sharing

Allows remote users to share files with other remote users

Integrations

Allows for integration of support, chat, diagnostic or other IT management tools.

Live Preview

Allows users to give audience members control of cursors or tools on the shared screen.

Mobile Device Access

Allows remote desktop administrators access to connected mobile devices

Remote Device Control

Allows administrators to take control of a connected endpoint device

Session Recording

It provides the ability to record remote access and support sessions.

Unattended Access

Allows administrators access to devices, regardless of end-users presence.

Price$21

Free

Go To Site

Introducing GoTo Resolve: Efficient and intuitive IT support!

Step into the world of streamlined IT management and support with GoTo Resolve - an all-encompassing solution that puts a complete set of IT tools at your fingertips. Designed to cater to your every IT need in a single swipe, this software amalgamates remote monitoring, management, support, ticketing, automation, and more under one umbrella. What sets GoTo Resolve apart is its ability to proactively monitor and detect device issues, and act on them before they spiral out of control. Its tailored alert policies, flexible thresholds, and customizable monitoring ensure that you’re always in the driver's seat.

Automation is the name of the game

Imagine a world where you no longer have to slog over repetitive manual processes - that's what GoTo Resolve aims to achieve with its no-code IT Automation. Run automated tasks, automate your workflows and task management processes, undertake remote deployments – all without the need for scripting knowledge. What's more, troubleshoot in the background without disturbing your users and gain behind-the-scenes access to critical system information - making your journey towards more reliable IT infrastructure as smooth as silk!

Get an all-inclusive RMM Solution with advanced features

Designed with the small businesses in mind, GoTo Resolve brings you an advanced Remote Monitoring and Management (RMM) solution that empowers you to take full control of your IT assets and perform routine IT tasks automatically. It comes packed with features for IT Asset Management, Mobile Device Management, Helpdesk Support, Patch Management, and even Advanced Security, among others. The software provides you with detailed, centralized inventory management, integrated remote support, flexible ticketing systems, and much more. The cherry on top - it wraps all of this under a 'Zero Trust Security Architecture' to give you unbeatable data security.

Compatibility, integration, and administrative control

Worried about compatibility with your existing software and hardware ecosystems? GoTo Resolve has got you covered - with seamless integration with top software like ServiceNow, Zendesk, MS Teams, and Logitech CollabOS devices. The GoTo Admin feature allows you to manage subscriptions, available reports, and settings, while also letting you organize helpdesks. Meanwhile, the robust ticketing system of GoTo Resolve’s makes it remarkably easy for agents to access and resolve tickets from practically anywhere.

Overall, GoTo Resolve proves to be an efficient and extremely capable tool that aims to simplify and automate IT support and management, making it a valuable asset for businesses of all scales and sizes.

Pros & Cons

Pros

GoTo Resolve offers all-in-one IT support software with features like remote monitoring, management, and access.

Provides proactive monitoring and no-code IT automation to reduce repetitive, manual work.

Comes with advanced security protocols such as zero-trust access control and end-to-end 256-bit Advanced Encryption Standard (AES).

Integrates with popular software and hardware ecosystems like ServiceNow and Zendesk.

Allows agents to access the system from anywhere using a web-based console, downloadable desktop console, or a mobile app console.

Offers comprehensive IT asset management, tailoring its ticketing approach to make accessing support easier.

Cons

The level of complexity and range of features may be overwhelming for small businesses or novice users.

Does not specifically mention compatibility with all existing tools and workflows.

No mention of live customer support or training for users.

Zero trust security protocol might be strict for some users and could pose accessibility challenges.

The new additions from the transition from GoToAssist to GoTo Resolve may require a learning curve for existing users.

Mobile Device Management features do not explicitly cover older versions of smartphones and tablets.

Frequently Asked Questions

Find answers to the most asked questions below.

What is GoTo Resolve and what features does it offer?

GoTo Resolve is a unified Remote Monitoring & Management (RMM) and remote access solution that provides a comprehensive suite of IT support software for streamlined management and support. Some of its key features include proactive monitoring, customized alert policies, no-code IT automation, remote deployments, secure access and transfer of files, patch management, antivirus management, Helpdesk, automated workflows, and more.

What is the relationship between GoToAssist and GoTo Resolve?

GoTo Resolve is the next chapter of GoToAssist. It combines the remote support software customers appreciated with GoToAssist along with additional IT management functionality. GoTo Resolve's Support tier provides the closest parity to GoToAssist, serving as a robust ad-hoc remote support solution.

Is GoTo Resolve a Remote Monitoring & Management (RMM) software?

Yes, GoTo Resolve is an RMM software. It allows small businesses to manage their IT needs from anywhere. Its RMM capabilities enable agents to protect and secure IT assets and conduct routine IT tasks automatically in the background, without disrupting end-users.

Does GoTo Resolve provide support across different devices?

Yes, GoTo Resolve's Multi-Platform Support allows IT to provide assistance on any device - PC, Mac, iOS, Android, and Chromebooks.

What is Zero Trust in the context of GoTo Resolve's security architecture?

In the frame of GoTo Resolve's security approach, Zero Trust is a rigid security protocol that follows a "trust nothing, verify everything" principle within the software or an IT environment. GoTo leads the way by applying this principle to access control in its all-in-one IT management solution, GoTo Resolve.

Can I integrate GoTo Resolve with my existing tools?

Yes, GoTo Resolve can be integrated with leading software and ecosystems such as ServiceNow, Zendesk, MS Teams, and Logitech CollabOS devices. This allows for an easier IT management process and enhancing customer satisfaction.