Transforming Customer Conversations with LivePerson
Welcome to the future of customer conversation. LivePerson's Conversational Cloud® platform takes the hassle out of navigating disconnected voice calls and stale chatbot responses. By accelerating the transformation of contact centers and supercharging agent productivity, this software empowers businesses to provide exceptional and bespoke customer experiences. Being digital-first from Day 1, businesses are better equipped to embrace an omnichannel approach, with LivePerson bridging the gap between the traditional call center and the modern, digital-first, AI-empowered experience shoppers crave.
Reshaping Engagement Dynamics
With LivePerson, businesses get to put a full stop to the frustrating IVR maze and conversation siloes. The platform allows for the smooth transition of voice calls to digital channels, thereby reducing costs and meeting customer expectations effectively. It further equips organizations with conversational AI tools and intelligence derived from 28 years of conversational data. The result? An empowered team that can serve customers and promote business growth better than ever before.
Embracing Automation with LivePerson
Moreover, LivePerson enables companies to utilize automation to scale their customer interactions. This frees up their human agents, allowing them to focus on higher-value tasks. By automating the most frequent and complex customer intents, everyone can get what they need - and faster. The platform's Intelligent Automation is adaptable to various sectors, from banking and insurance to telecom and travel, making it a versatile choice for businesses seeking to digitally transform their operations.
The Conversational Cloud and Integrations
LivePerson's Conversational Cloud and Generative AI work together to deliver finely-tuned digital experiences. The AI platform discerns customer intent, while the large language models harness untapped power responsibly. This offering is not just about connecting and understanding customer needs; it's about assistance and automation as well. As a trusted partner for thousands of top brands across the industry spectrum, LivePerson is a pioneer in its field, transforming the landscape of digital customer conversations. With a curated catalog of integrations, businesses can unlock even more data and flexibility, promoting substantial impact for their operations.
In essence, LivePerson is a next-level tool for businesses to deliver wow-worthy customer experiences on their digital platforms. Its Conversational Cloud® and automation capabilities make it stand out from the crowd, promising a future where customer interactions are seamless, efficient, and enjoyable. Quite simply, this is one savvy solution that is changing the way we converse in the digital realm.
LivePerson offers an omnichannel solution for a more personalized customer experience.
The platform provides an opportunity for cost reduction by transitioning voice calls to digital platforms.
Empowers teams with AI tools and a wealth of conversational data for enhanced customer service.
Automation provision frees human agents to handle more complex customer demands, increasing efficiency.
Can handle the complexity and compliance requirements across various sectors from banking to travel.
Conversational Flywheel™ offers a structured approach to contact center transformation.
Requires a comprehensive understanding and management of different digital channels.
Automation might not be suitable for all types of customer inquiries, particularly unique or nuanced issues.
Transitioning from traditional customer service channels to a digital platform might be challenging for some businesses.
High-end features might be cost-prohibitive for smaller businesses.
For organizations that lack a strong digital infrastructure, implementation could be difficult.
Dependence on AI could potentially lead to decreased human interaction, which some customers might prefer. Frequently Asked Questions
Find answers to the most asked questions below.
What is the LivePerson Conversational Cloud® Platform?
The LivePerson Conversational Cloud® Platform is a modern, digital-first communication tool designed for businesses. It helps to supercharge agent productivity, deliver personalised customer experiences, and assist in the transformation of your contact center by bridging the gap between the legacy call center and the digital-first, AI-empowered customer experience.
How can LivePerson help in reducing costs?
LivePerson aids in cost reduction by shifting voice calls to messaging and other digital channels. This not only brings down operational costs but also aids in meeting customer needs and expectations.
How does LivePerson help in empowering a business's team?
LivePerson provides your team with the Conversational AI platform, as well as tools and intelligence, allowing them to better serve customers and the business. This is achieved by leveraging 28 years worth of conversational data.
How does LivePerson assist in automation?
LivePerson enables automation of the most common and complex customer intents, effectively scaling your conversations and freeing up your human agents. This leads to quicker resolution and improved customer satisfaction.
How does LivePerson help in delivering personalized digital experiences?
LivePerson's Conversational Cloud enables the delivery of personalized digital experiences via an AI platform that identifies customer intent. They also use large language models to unleash untapped power, ensuring responsible, safe Generative AI.
How can LivePerson accelerate contact center transformation?
LivePerson accelerates contact center transformation through a four-phase framework - Understand, Connect, Assist, and Automate. It includes analyzing omnichannel conversation data, engaging customers on the channel of their choice, empowering agents with customizable workspace and the latest generative AI technology, and driving self-service and faster resolutions through intelligent automation.
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