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Live Chat Software
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#1Rated
Live Chat Software
52% people use it
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Respond to common requests with a standard reply
Archives conversations in a separate location for later reference.
Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Respond to common requests with a standard reply
Archives conversations in a separate location for later reference.
Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.
Allows users to customize chat colors, text, logos, and branding.
The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.
Integrates with other customer service software to improve support and enhance functionality.
Provides a repository of information that can be used by those seeking support.
Provide tools for live chat on one's website.
The ability for customer service agents to communicate with customers via live chat to solve problems live.
Allows software to be easily used on multiple mobile devices, includes phone and tablet devices.
Delivers notifications to both sides of the conversation.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Share and collaborate on tickets with multiple customer service representatives.
User Experience of creating and submitting a ticket.
User Experience of responding and receiving a response.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Make and receive calls directly in the application. Track and record calls for analysis.
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