Tawk.to

Trial

tawk.to

Manytools

Live Chat Software

Tawk.to

#1Rated

Live Chat Software

Tawk.to

Trial

tawk.to

Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves.

Popularity

52% people use it

Features

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Customization

Allows users to customize chat colors, text, logos, and branding.

Email to Case

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Integration

Integrates with other customer service software to improve support and enhance functionality.

Knowledge Base

Provides a repository of information that can be used by those seeking support.

Live chat

Provide tools for live chat on one's website.

Live Chat Support

The ability for customer service agents to communicate with customers via live chat to solve problems live.

Mobile User Support

Allows software to be easily used on multiple mobile devices, includes phone and tablet devices.

Notifications

Delivers notifications to both sides of the conversation.

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives.

Ticket Creation User Experience

User Experience of creating and submitting a ticket.

Ticket Response User Experience

User Experience of responding and receiving a response.

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Voice

Make and receive calls directly in the application. Track and record calls for analysis.

Platform

Android

Linux

Web

Windows

MacOS

Price$15

Free

Tawk.to live chat review

Tawk.to provides an excellent, complimentary live chat software that outperforms numerous paid alternatives. Although its range of features is not extensive, it includes all the essentials, ensuring you never feel short on tools. The Tawk.to branding can be removed for a fee, but it is relatively inconspicuous and, in my opinion, not overly intrusive. In summary, Tawk.to is a fantastic option that you will not regret acquiring.

Alexander Šípka

Content Writer,LiveAgent

www.liveagent.com

Tawk.to Review, Pricing & Features

Tawk.to is a free live chat solution with over 3 million global customers, offering key features for customer support and engagement. While its main focus is live chat, it also serves as a comprehensive support platform with additional services like chat agents and virtual assistants. Ideal for companies seeking a dependable free live chat solution, Tawk.to might not be suitable for those needing email campaigns, chatbots, or advanced integrations, for which Tidio or LiveChat could be better options.

Katelyn Anderson

Junior Research Analyst,SoftwarePundit

www.softwarepundit.com

tawk.to Review

09 Jan 2023

Tawk.to provides a complimentary live chat tool, enabling representatives to engage with site visitors in real-time. Users can manage conversations from their computer or mobile app, craft pre-written replies, and monitor client emotions. Additionally, the live chat widget can be tailored to suit specific requirements. Although the software itself is free, optional white labeling and video or audio chat features are available. Companies requiring extra in-house chat representatives can also employ them through the vendor.

Melissa Pardo-Bunte

Content Writer,BetterBuys

www.betterbuys.com