LivePerson

Paid

liveperson.com

Manytools

Live Chat Software

LivePerson

Paid

liveperson.com

LivePerson’s Conversational AI platform provides solutions for customer care, Conversational Commerce, voice solutions, and more.

Popularity

36% people use it

Features

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Customization

Allows users to customize chat colors, text, logos, and branding.

Email to Case

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Integration

Integrates with other customer service software to improve support and enhance functionality.

Knowledge Base

Provides a repository of information that can be used by those seeking support.

Live chat

Provide tools for live chat on one's website.

Live Chat Support

The ability for customer service agents to communicate with customers via live chat to solve problems live.

Mobile User Support

Allows software to be easily used on multiple mobile devices, includes phone and tablet devices.

Notifications

Delivers notifications to both sides of the conversation.

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Searchable Articles

Makes articles in the knowledge base searchable on the web.

Ticket Creation User Experience

User Experience of creating and submitting a ticket.

Ticket Response User Experience

User Experience of responding and receiving a response.

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Voice

Make and receive calls directly in the application. Track and record calls for analysis.

Workflow

Route tickets based on values of fields, changes to ticket status, and time based conditions

Platform

Web

Android

MacOS

iOS

Price$599

Free

LivePerson - Transforming Customer Interaction

Ever wondered how compelling it would be to have conversations at the heart of your business operations? LivePerson has got you covered. This phenomenal tool is a Conversational AI platform designed to elevate the way businesses engage with their customers. It's not just another chatbot, but a smart platform that is redefining customer engagement.

Leveraging Automation for Better Customer Experiences

LivePerson helps businesses seamlessly integrate automation into their customer experiences, leading to superior engagement and results. The tool is designed to handle customer queries, requests, and service needs 24/7, allowing businesses to scale their operations without compromising on customer satisfaction.

The Power of Artificial Intelligence

What sets LivePerson apart is its smart use of Artificial Intelligence (AI). The platform uses its AI capabilities to understand customer queries better, providing responses that are not only accurate but also personalized. This ensures that each customer interaction is unique and tailored to the customer's needs, leading to higher satisfaction levels and better customer retention.

Helping Brands Go Big

LivePerson is not just for small businesses or startups. It's a robust platform that can handle the customer engagement needs of large brands and enterprises. With its ability to handle thousands of customer interactions daily, LivePerson is the go-to tool for businesses looking to scale their operations without losing the human touch in their customer interactions.

User-Friendly Interface

Even with its advanced AI capabilities, LivePerson's platform is surprisingly user-friendly. The interface is intuitive and easy to navigate, ensuring that businesses can start using the tool without any steep learning curve. This ease of use is a massive plus for businesses that want to focus on their customers, not on learning complicated software.

Affordable Solution

Considering the features and capabilities it offers, LivePerson is an affordable solution for businesses of all sizes. It's an investment that can yield significant returns by enhancing customer satisfaction and loyalty. Businesses can choose from different pricing tiers based on their needs and budget, making LivePerson a flexible and cost-effective solution.

Wrapping it Up

LivePerson is indeed a game-changer in the realm of customer engagement. Its AI-powered platform, user-friendly interface, and affordability make it a valuable tool for businesses looking to put conversations at the center of their operations. With LivePerson, businesses can achieve better scale, engagement, and results, which can ultimately lead to growth and success. So, why wait? It's time to embrace the future of customer engagement with LivePerson.