Strengthen Your Businesses with MyLiveChat
Looking for a tool to engage visitors on your website and turn them into customers? Look no further! MyLiveChat gets the job done brilliantly. This leading live chat software is not only fast, clean, and simple, but also free! By injecting a mere piece of HTML code into your website, MyLiveChat grants you the power to interact with your visitors in real-time, providing high-quality, personalize support to any scale.
Empower Your Sales and Support Teams with MyLiveChat
MyLiveChat is built to empower your teams, whether they are sales or support teams. With priority tiers, transfers, user roles, monitoring, reporting, and team chats, this platform is an absolute powerhouse. It allows operators to anticipate what a visitor is likely to type next and facilitates the transfer of chats to other agents, reducing resolution time. The unlimited chat feature only sweetens the deal, ensuring you never miss an opportunity to engage with your customers.
Customize and Optimize User Experience
With MyLiveChat, customization is key! Customizable elements range from chat windows, agent photos, company logos to chat buttons, and agent greeting messages. This platform goes above and beyond just customization. Based on location, URL, and more, visitors are welcomed with automated personalized greetings for a more one-on-one feel. Additionally, the live chat software has a rich AJAX-based interface which allows efficient and smart work.
Secured, Reliable and Feature-rich
Security is an emphasized aspect as MyLiveChat comes with advanced 128-bit SSL encryption, ensuring the chats and calls are always secure and making customers feel tension-free. But what sets MyLiveChat apart? For starters, the software can accommodate multiple simultaneous chat sessions, high load support, and provides real-time website visitor monitoring. Plus, the powerful geolocation feature offers valuable visitor information that enables you to refine your marketing strategies. In a nutshell, MyLiveChat is a complete live chat solution for businesses aiming to provide excellent customer service and amplify sales.
So when it comes to live chat solutions, MyLiveChat is a choice worth considering! With robust features, mighty support, and loads of personalization options, this tool could be your game-changer.
MyLiveChat offers unlimited chats and works across all internet properties for seamless integration.
It provides a customizable chat experience including window design, agent photos, company logos and greeting messages.
The software is SSL secured ensuring all chats and calls are safely encrypted.
Proactive chats feature allows for automated personalized greetings based on a visitor's details.
High reliability and load support, capable of handling thousands of visitors without response time degradation.
Agents can handle multiple chat sessions simultaneously, improving efficiency.
It requires inserting HTML code into your webpage, which may be complex for non-tech savvy users.
The offline messaging feature will only be available in the future release.
Custom XML files are needed for localization which might be challenging for some users.
While it offers a free version, some functionalities might only be available in the paid edition.
For on-the-go chats, users need to download a separate mobile chat app.
Although GDPR compliant, managing personal data of EU residents may require extra steps and precautions. Frequently Asked Questions
Find answers to the most asked questions below.
How is MyLiveChat beneficial for my customer service team?
MyLiveChat offers multiple tools that make customer service efficient and effective. The chat software enables your agents to anticipate customer queries, transfer chats to reduce resolution time, and use pre-written responses for common questions. It also allows for customizable chat windows, agent photos, and greetings.
Is MyLiveChat compatible with mobile devices?
Yes, MyLiveChat offers a Mobile Chat App that allows you to engage with website visitors while on-the-go, ensuring that no sales opportunities are missed.
Does MyLiveChat support file sharing?
Yes, MyLiveChat enables both agents and visitors to share images and other files within the chat window, enhancing communication.
What are the security features in MyLiveChat?
MyLiveChat utilizes advanced 128-bit SSL encryption to ensure chats and calls are secure. Additionally, its chat feature also supports SSL (Secure Sockets Layer) and visitors will see the padlock icon in their live chat browser window, signifying that their conversation is encrypted.
Does MyLiveChat integrate with third-party apps?
Yes, MyLiveChat seamlessly connects with a variety of third-party apps, enhancing your ability to provide exceptional customer service.
How does MyLiveChat handle multiple chats at the same time?
One agent can handle any number of chat sessions at the same time with MyLiveChat. Each chat session runs in a separate room tab in the Agent Console. Agents can accept or ignore incoming chat requests with the click of a button.
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