SmartSupp

Trial

smartsupp.com

Manytools

Live Chat Software

SmartSupp

Trial

smartsupp.com

Innovate your online sales with SmartSupp's AI powered chatbot and live chat feature. Boost efficiency, generate leads, enhance customer interaction, and witness a substantial increase in conversion rates.

Popularity

11% people use it

Features

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Customization

Allows users to customize chat colors, text, logos, and branding.

Email to Case

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Integration

Integrates with other customer service software to improve support and enhance functionality.

Live chat

Provide tools for live chat on one's website.

Live Chat Support

The ability for customer service agents to communicate with customers via live chat to solve problems live.

Mobile User Support

Allows software to be easily used on multiple mobile devices, includes phone and tablet devices.

Notifications

Delivers notifications to both sides of the conversation.

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Searchable Articles

Makes articles in the knowledge base searchable on the web.

Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives.

Ticket Creation User Experience

User Experience of creating and submitting a ticket.

Ticket Response User Experience

User Experience of responding and receiving a response.

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Workflow

Route tickets based on values of fields, changes to ticket status, and time based conditions

Platform

MacOS

Windows

iOS

Web

Android

Price$25.50

Free

Go To Site

The Power of SmartSupp To Boost Your Online Sales

SmartSupp takes online sales strategies to a whole new level. This savvy tool empowers businesses to up the ante by initiating valuable interactions with online customers - making every conversation a potential sales opportunity. It's not just about pushing for sales, but also about providing a human touch. By resolving customer needs instantly with SmartSupp's Live Chat feature, businesses have seen a whopping average order value increase of 30% when customers engage via chat, and one in every five conversations ends with a successful conversion.

Saving Time While Increasing Efficiency

Diving deeper into the benefits of SmartSupp, it’s evident that this tool is a game changer when it comes to time-saving and increasing organizational efficiency. The platform's AI LeadGen Chatbots are more than capable of taking center stage, filtering repetitive questions and leaving room for human agents to intervene effectively when they are needed the most. The impact? A remarkable 50% decrease in repetitive inquiries and an astounding 248% spike in conversion rates.

Lead Generation Like Never Before

What sets SmartSupp apart even more is its tangible lead generation results. The platform works tirelessly to engage and harvest leads from website visitors, effectively turning them into potential customers. An impressive figure to behold is the 600 new email contacts gained in just a month of usage, along with a 25% surge in sales leads. This makes SmartSupp an exceptionally powerful tool for any business looking to expand their customer base and revenue.

Welcoming the Future: Conversational AI Chatbot

SmartSupp is more than just a chatbot; it's the future of conversational e-commerce. With AI powered chatbot, you can not only automate your sales process and customer services but also personalize messages on the fly to engage visitors, gather leads, and amplify your sales at scale. Through SmartSupp’s Calendar feature, you can schedule engaging posts to be sent out at precise times, making customer engagement a breeze. Overall, SmartSupp’s intelligent, high-conversion toolkit will send your sales to new heights and revolutionize the way you engage with your customers online.

Pros & Cons

Pros

Excellent tool for engaging visitors and driving sales with AI and chatbot features.

Facility for live chat to provide an instant, human touch to customer interactions.

Efficient lead generation system, aiding in transforming visitors into potential clients.

Conversational AI chatbot enhances the future of conversational e-commerce.

Positive impact on order values and conversion rates through effective communication.

Reduction in repetitive questions saving business's valuable time.

Cons

Dependence on AI may risk the quality of personal customer service.

Potential customers may not feel comfortable interacting with an AI chatbot.

Learning curve associated with understanding and leveraging AI powered features.

The effectiveness of lead generation could vary based on the industry.

May not be suitable for businesses not focused on e-commerce.

The in-chat conversion could vary based on the nature of the business and product.

Frequently Asked Questions

Find answers to the most asked questions below.

How can SmartSupp help drive my online sales?

SmartSupp empowers your online success by providing conversational AI chatbots, live chat, and efficient lead generation tools. These features can make every visitor interaction valuable by addressing their needs instantly, hence driving sales.

What benefits does SmartSupp provide for my customer service?

With SmartSupp, you get to provide the human touch to your customer care as it allows for genuine connections with visitors through live chat. It also reduces repetitive questions by placing your chatbot on the frontline, saving your business valuable time.

What increase in conversions and sales can I expect with SmartSupp?

With SmartSupp's efficient lead capture and chatbot technology, customers have reported every 5th conversation ends with conversion, a 248% increase in conversion rates with chatbot use, and a 25% increase in sales leads.

Can I use SmartSupp to collect customer contacts?

Absolutely. SmartSupp automatically engages and captures leads on your website, turning visitors into potential customers. This tool is capable of generating up to 600 new e-mail contacts in a month.

Is SmartSupp useful for E-commerce businesses?

Yes, SmartSupp is particularly effective for e-commerce businesses. It can help you turn one-time website visitors into regular customers by providing effective customer care and driving sales through efficient lead capture techniques and AI-powered chatbots.

What are the key AI-supported features of SmartSupp?

SmartSupp provides a range of powerful AI-supported features. AI Engage, for instance, sends personalized messages to engage visitors, collect leads, and sell more at scale. It also includes a conversational AI Chatbot feature that represents the future of conversational e-commerce.