BazaarVoice

Paid

bazaarvoice.com

Manytools

CRM Management Tools

BazaarVoice

Paid

bazaarvoice.com

BazaarVoice empowers ecommerce brands by leveraging user-generated content to build robust communities, drive conversions, enhance shopper experiences, and provide actionable data-driven insights.

Popularity

18% people use it

Features

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Lead Management

Allows users to manage and track leads through a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution, and Lead Qualification.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Integration APIs

Lead Management

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

Web

Free

Go To Site

The Power of User-Generated Content

Imagine a platform that makes harnessing the voice of the customer simple and effective. BazaarVoice does precisely that. In this digital age, consumers trust fellow consumers more than ever before. BazaarVoice capitalizes on this by providing an avenue for user-generated content (UGC), effectively creating robust communities and heightened context for shoppers at all stages of their purchase journey. From ratings and reviews to engaging listicle content, it champions authenticity, making it a powerful tool for any ecommerce brand hoping to gain an edge in today's competitive digital marketplace.

Growth and Conversion with BazaarVoice

BazaarVoice not only fosters trust and authenticity. It also enhances shopper confidence, thereby driving conversions and increasing traffic to your website. Its innovative features include social commerce, allowing you to transform user-generated content into shoppable experiences that drive sales. Picture this: a potential customer browsing your products on social media becomes a dedicated buyer just by linking engaging social content directly to your purchase page. BazaarVoice creates a smarter shopping experience for your customers, serving as a strategic partner in your journey towards business growth.

BazaarVoice: A Pillar for a Strong OmniChannel Experience

In the world of ecommerce, creating a seamless shopping experience across all customer touchpoints is a necessity. This is precisely what BazaarVoice enables you to do. It allows you to leverage user-generated content across the entire customer journey, transforming an ordinary product detail page into a rich, engaging shopping experience that converts visitors into buyers. Whether you need to distribute rating reviews to leading retailers globally or want to respond to customer questions promptly, BazaarVoice equips you with the tools to build smarter shopper experiences.

Analytics and Insight

If you're looking for data-driven insights about your business – BazaarVoice has got you covered. It provides actionable insights ranging from competitive benchmarking to customer sentiment. These insights can help improve your products, upgrade your marketing strategies, and even reduce return rates. BazaarVoice analyzes user-generated content across a vast network of retailers, offering your business the proper tools to accomplish your Key Performance Indicators (KPIs). With BazaarVoice, you unlock the power to turn real-life super fans into your strongest advocates, creating a win-win scenario for both you and your customers.

Overall, BazaarVoice is a robust, user-friendly platform that puts user-generated content at the forefront and guides you in cultivating a loyal customer base, and propelling your ecommerce brand to great heights.

Pros & Cons

Pros

Provides a platform for leveraging user-generated content across the consumer journey.

Has the ability to increase sales by improving shopper experiences and product performance.

Offers multi-channel syndication of customer reviews, boosting reach to potential buyers.

Offers actionable insights from competitive benchmarking and customer sentiment analysis.

Helps build customer loyalty and brand advocacy with interactive features.

Localized content syndication supports global market expansion.

Cons

Over-reliance on user-generated content might impact brand messaging.

The sheer amount of data can be overwhelming and require dedicated staff for analysis.

May not be suitable for small businesses due to potential high cost of services.

Could take time to see results, especially in terms of conversion acceleration and sales performance.

Requires active customer community to generate content.

Lack of transparency about pricing on the website.

Frequently Asked Questions

Find answers to the most asked questions below.

What is Bazaarvoice's key function?

Bazaarvoice primarily serves as a user-generated content (UGC) platform that aids brands and retailers. It allows them to collect, display and distribute authentic customer content across various online platforms. This not only improves the shopping experience for customers but can also help businesses boost sales and enhance their product performance.

How does Bazaarvoice's service influence sales growth?

By utilizing user-generated content like customer reviews, ratings, questions and answers, and social content, Bazaarvoice helps to increase buyer confidence, drive more traffic to your site, and accelerate conversion rates. This, in turn, can lead to an increase in sales. Additionally, our product-passionate community allows you to launch products with reviews already in place, thereby increasing the likelihood of success.

What is Bazaarvoice's Social Commerce?

Social Commerce is a feature of Bazaarvoice that makes social content shoppable. It allows you to turn user-generated content into experiences that drive sales. By using the top performing photos and videos from your social communities, you can attract social browsers and turn them into loyal brand buyers.

How does Bazaarvoice's syndication network help brands and retailers expand their reach?

Bazaarvoice's extensive global retail, social, and search syndication network enables brands and retailers to distribute their user-generated content to world's leading retailers. This allows them to reach more customers and expand into new markets, thereby increasing their brand's presence globally.

What are the actionable insights provided by Bazaarvoice?

Bazaarvoice provides data-driven insights from competitive benchmarking to customer sentiment. These easy-to-understand insights can aid in improving your products, upgrading your marketing strategies, and reducing return rates. We analyze UCG across our wide network of retailers to provide you with the right tools to meet your Key Performance Indicators (KPIs).

How does Bazaarvoice build customer loyalty?

Bazaarvoice helps in building customer loyalty by enabling brands to engage with customers, respond to their reviews and questions, and share their content across leading retailers. By amplifying user-generated content, Bazaarvoice drives brand loyalty and trust, creating strong brand advocates.