Gainsight

Paid

gainsight.com

Manytools

CRM Management Tools

Gainsight

Paid

gainsight.com

Gainsight is a leading SaaS platform that transforms customer success into a competitive edge, with powerful data management, in-depth analytics, and robust APIs. Uncover insights, implement best practices, and streamline your tech stack.

Popularity

10% people use it

Features

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Integration APIs

Opportunity & Pipeline Mgmt.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

User, Role, and Access Management

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

iOS

Android

Web

Free

Go To Site

Transforming Customer Success with Gainsight

When it comes to turning customer success into a competitive advantage, Gainsight sets the bar high. This SaaS platform reflects the nuances of customer relationships intuitively and provides insightful data consistently. Anchoring its place at the core of your technology stack, Gainsight allows for efficient integration of key customer technologies and pushes data to power activities with its robust APIs.

A Masterstroke in Data Management

One of the remarkable elements of Gainsight is its powerful data architecture management. The platform gives users flexibility and full control over object structure, schema, and data, all within an intuitive administrative interface. There is no loss of sight when managing a customer at every level, thanks to its standard object structures. Plus, the easy edit feature ensures ongoing development and optimization of your Gainsight schema as your business evolves.

Unearthing Customer Data Insights

Gainsight proves itself efficient in unveiling valuable signals across diverse and complex datasets. The feature that shines brightly is its multi-step transformations that include statistical functions, aggregations, dataset merges, formulas, and time-series calculations. This ability to merge and transform customer data from various sources is not only powerful but is delivered with drag-and-drop ease. Coupled with robust analytics and beautiful reports, Gainsight keeps your team aligned and focused.

Swift Success with Proven Best Practices

Gainsight's promise of speed and perfection is met with the integration of proven assets from a community-enhanced library. Users can channel the industry-leading expertise of the Gainsight community and quickly implement top-rated templates including playbooks, workflows, reports, and rules. The one-click configurations serve to unite your technologies for common use cases in the Gainsight’s Sightline partner ecosystem. So whether it’s saving time with Sightline integrations, modelling your unique customer relationships through Business Modeler, or uncovering critical insights with Powerful Insights, Gainsight delivers an intuitive, simple user experience, every time.

Pros & Cons

Pros

Gainsight offers robust analytics and beautiful dashboarding for aligning team efforts.

Features powerful integrations for centralized customer data management and connects with key customer technologies.

Provides flexible and self-serving data management controls over object structure, schema and data.

Facilitates multi-step transformations and merging of data from various sources for in-depth analysis.

Gainsight's platform turns customer success into a major competitive advantage.

Community-enhanced best practice asset library provides industry-leading expertise.

Cons

Might be complex to understand all features, functionalities, and uses for novice users.

Merging and managing multiple customer data sources could be overwhelming.

Customizing the object structure, schema, and data based on business needs might require technical expertise.

The platform heavily relies on community-enhanced assets, which may not always align with individual business requirements.

The full value of the platform might still be dependent on the quality of integrations with other systems.

Could be more expensive than alternatives for smaller organizations due to its comprehensive capabilities.

Frequently Asked Questions

Find answers to the most asked questions below.

What does the Gainsight platform offer for customer success?

Gainsight delivers a SaaS platform built for customer success. It centralizes your customer data through powerful integrations, provides models of customer relationships, manages data architecture and helps you derive more from customer data. Gainsight also accelerates your processes with best practices, providing you with access to a community-enhanced library of tools and strategies.

How does Gainsight integrate with my existing technology stack?

Gainsight can be integrated as the core of your technology stack. It can seamlessly connect with your key customer technologies and implement out-of-the-box integrations to critical systems across categories including CRM, support, business intelligence, and analytics.

What features does Gainsight offer to manage customer relationships?

Gainsight allows you to manage multiple products, deployments or services sold to a customer, in combination with their account hierarchy. It also enables you to manage the customer at every level without losing sight of the overall picture and apply its functionality to every dimension of the customer relationship.

How does Gainsight help in managing data architecture?

Gainsight provides self-service control over object design, offering flexibility and full control over your object structure, schema, and data. You can easily edit your data design through an intuitive administrative interface and continually develop and optimize your Gainsight schema as your business evolves.

What is unique about Gainsight’s data analysis capabilities?

Gainsight enables powerful multi-step transformations, including statistical functions, aggregations, multi-dataset merges, formulas, and time-series calculations. You can also merge and transform customer data from various sources to create more meaningful datasets for further analysis.

How does Gainsight incorporate best practices into its platform?

Gainsight helps you move quickly with top-rated templates across all areas of the platform, including playbooks, workflows, reports, and rules. It also allows you to unite your technologies with one-click configurations for common use cases within Gainsight’s Sightline partner ecosystem.