Hubspot CRM

Free

hubspot.com

Manytools

CRM Management Tools

Hubspot CRM

#3Rated

CRM Management Tools

Hubspot CRM

Free

hubspot.com

Hubspot CRM is a free, feature-rich tool for streamlining sales, marketing, and customer service operations. It offers real-time tracking, automated tools, and unlimited contact management, making it a scalable solution for businesses of all sizes.

Popularity

79% people use it

Features

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customer Contract Management

Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts, ensuring compliance with them, and documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customer Contract Management

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Desktop Integration

Allows users to sync their Email, Calendar, and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Lead Management

Allows users to manage and track leads through a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution, and Lead Qualification.

Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Product & Price List Management

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Sandbox / Test Environments

Allows administrators to develop and test changes to the CRM deployment easily. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate into calendars to manage daily schedules and priorities.

User, Role, and Access Management

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

iOS

Android

Windows

Web

Price$50

Free

Go To Site

An Overview of Hubspot CRM

Hubspot CRM is a free tool that takes customer relationship management to new heights. It's not just about contact management anymore, this tool has everything your team needs to streamline their work. What sets Hubspot CRM apart is its broad feature set designed to simplify all operations, from sales and marketing to customer service. Within minutes of learning how to use it, you can tap into real-time tracking and analysis of sales activities, deal pipelines and company insights. All these features come with no time limit or expiration date, making Hubspot an extremely scalable and value-driven solution for any business.

Functionalities to Look Forward to in Hubspot CRM

Hubspot has numerous features that are a boon for different stakeholders within a business. Salespersons, for instance, stand to benefit from contact management, email tracking and robust pipeline management features. Not only does it enhance productivity, but it also makes it easier to follow up with prospects. Marketers, on the other hand, get access to free tools for lead generation, email marketing, and ad management that can help grow their databases. Similarly, customer service teams will find the live chat, help desk, ticketing and team email options undeniably handy in giving the best possible support to customers. For operations managers and business owners, there are extensive tools for data sync, sales automation, bulk emailing and contact tracking.

How Hubspot CRM Helps Businesses Grow

Hubspot CRM is a truly versatile tool that eases the task of organizing and managing customer relationships. It offers a centralized platform where businesses can track leads and build an extensive customer database. With access to CRM data, you can personalize campaigns and processes, resulting in better output from your teams and improved customer experiences. The best part? You can avail of all these benefits totally free of cost. This CRM system doesn't limit the number of contacts and customer data you can store - it lets you manage up to 1,000,000 contacts without any expiration date on functionality. And should you ever need more advanced features as your company grows, Hubspot CRM also offers premium plans.

Why Choose Hubspot CRM?

Apart from its impressive feature range and scalability, Hubspot CRM is renowned for its ease of use and compatibility. Whether you're a small business owner looking for a basic CRM or a large organization in search of comprehensive functionalities, Hubspot can cater to your needs effortlessly. It’s designed to grow with your business, offering you the tools and features you need at every stage of your growth journey. Additionally, it sports exceptional compatibility, integrating snuggly with a wide range of marketing, social media, and internal management software. With its reasonable pricing and quality customer service, Hubspot CRM is a safe bet for businesses aiming to supercharge their customer relationship management without breaking the bank.

Pros & Cons

Pros

Hubspot CRM offers a suite of free tools for sales, marketing, customer service, and operations.

Hubspot CRM allows tracking and analyzing sales activity in real time ensuring quick decision making.

The software provides unlimited data and up to 1,000,000 contacts with no time limit or expiration date.

It's integrated with Gmail and Outlook, providing alerts when a prospect opens your email, making follow-ups easier.

Hubspot CRM is easy to use and provides automated contact management, saving time on data input.

It offers scalability, growing with your business and providing more advanced features in its premium plans when required.

Cons

Some users may find the interface not very user-friendly and might face difficulty in navigation.

The free version has limitations, and for more advanced features, users have to pay for premium plans.

The platform may require a steep learning curve for non-tech savvy users.

Integration with third-party apps can sometimes be challenging.

Complete utility of the CRM may require investment in other HubSpot products.

Customer service and tech-support is reported to be not very efficient.

Frequently Asked Questions

Find answers to the most asked questions below.

What is CRM software and what benefits can it bring to my business?

CRM software, or customer relationship management software, is a powerful tool that helps businesses organize and manage their customer relationships on a centralized and easy-to-use platform. By tracking leads and building a full database of customer activity, businesses have a clear insight into where they stand with each customer in the buying process. This facilitates optimized and personalized campaigns and processes, leading to more powerful and impactful work from your teams and a much better experience for your customers.

What features does HubSpot's free CRM offer?

HubSpot’s free CRM offers a range of powerful features, such as email tracking and engagement notifications, live chat, contact deal and task management, document sharing, and meeting scheduling. These tools help businesses streamline their interactions with customers and monitor all activities in a structured manner.

How much does HubSpot CRM software cost?

HubSpot’s basic CRM functionality is 100% free, with capacity for up to 1,000,000 contacts, unlimited customer data, and no expiration date. If you need more advanced CRM features, these are available in premium editions of Sales Hub.

Who can benefit from using CRM software?

CRM software like Hubspot's is beneficial for businesses of all sizes and across different industries. It provides visibility across functions and teams, making it a useful tool for sales, marketing, operations, service, and leadership teams. CRM can be leveraged to evaluate individual contributions and facilitate cross-functional collaboration.

What are the main functions of HubSpot CRM system?

The main functions of the HubSpot CRM system are to consolidate and manage customer data, streamline the sales process by tracking activities and leads, increase collaboration by letting sales, marketing, and service teams share data and work together with ease, and to track and report on key business insights.

What should I consider when choosing a CRM system for my business?

When choosing a CRM system, it's important to consider factors such as the ease of use, scalability, compatibility with existing systems, price, and the quality and availability of customer service, resources, and tutorials. Hubspot CRM scores high in all these areas, making it a viable option for many businesses.

HubSpot CRM Review

22 Mar 2023

HubSpot stands as a formidable CRM force, offering a complimentary edition that surpasses numerous premium alternatives available. Regardless of whether you opt for the free or paid version, HubSpot CRM seamlessly synchronizes marketing, sales, and customer service departments. It presents itself as an excellent choice for virtually any organization aiming to enhance their customer relationship management. In this review, we have consolidated our extensive research and firsthand experience with the software—both positive and negative—to aid in determining whether it is the right fit for your needs.

The Daily Egg

www.crazyegg.com

HubSpot CRM Review

HubSpot has consistently been on our radar for CRM solutions, and we've witnessed its platform evolve and improve over time. Many CRMs are moving towards incorporating digital marketing tools or help desk tools into their offerings. In this iteration, HubSpot has successfully integrated both, making it an attractive option for mid-size companies seeking a one-stop solution for all customer interactions. While this review does not cover HubSpot's marketing and service features, the availability of pricing bundles for these features alongside the CRM is worth noting. Additionally, HubSpot's ease of configuration adds to its appeal.

Oliver Rist

PCMag

www.pcmag.com

HubSpot CRM Review 2023: Features, Pros & Cons

16 Dec 2022

HubSpot is a versatile CRM platform based in the cloud, designed to assist businesses of various sizes and sectors in managing and fostering leads while evaluating essential business data. Applicable to both B2B and B2C companies, HubSpot is ideal for a wide range of industries, including retail, real estate, marketing, sales, construction, and accounting. Key features include the ability to oversee outbound and inbound leads, automate sales pipeline management, manage leads and contacts, as well as conduct and monitor email campaigns.

Rob Watts

Forbes

www.forbes.com