LiveChatInc

Trial

livechat.com

Manytools

Live Chat Software

LiveChatInc

#2Rated

Live Chat Software

LiveChatInc

Trial

livechat.com

LiveChatInc offers AI-powered customer service solutions. Streamline sales, support tasks, and enhance customer interactions through live chat, superior lead generation, and integrations. Offering high-level security, customization, and insightful reports.

Popularity

74% people use it

Features

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Automated Response

Respond to common requests with a standard reply

Conversation Archiving

Archives conversations in a separate location for later reference.

Customer Portal

Allows a fully customizable portal for customers to enter tickets, provide feedback, and communicate with service agents.

Customization

Allows users to customize chat colors, text, logos, and branding.

Email to Case

The ability for customer service agents to communicate via email and email conversations is automatically tracked in tickets.

Integration

Integrates with other customer service software to improve support and enhance functionality.

Knowledge Base

Provides a repository of information that can be used by those seeking support.

Live chat

Provide tools for live chat on one's website.

Live Chat Support

The ability for customer service agents to communicate with customers via live chat to solve problems live.

Mobile User Support

Allows software to be easily used on multiple mobile devices, includes phone and tablet devices.

Notifications

Delivers notifications to both sides of the conversation.

Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives.

Ticket Creation User Experience

User Experience of creating and submitting a ticket.

Ticket Response User Experience

User Experience of responding and receiving a response.

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Voice

Make and receive calls directly in the application. Track and record calls for analysis.

Workflow

Route tickets based on values of fields, changes to ticket status, and time based conditions

Platform

MacOS

iOS

Windows

Web

Android

Price$24

Free

Go To Site

Embrace the Power of Intelligent Communication with LiveChatInc

Make superior customer connection your reality with LiveChatInc. Packing an AI-driven punch, this software is designed to streamline customer service, sales strategies, and support tasks. It delivers faster case resolutions and achieves a staggering 80% case turnout using AI chatbots, freeing your customer service team to focus on more significant, complex customer issues. Inventing a digital co-pilot, named 'One', LiveChatInc guides your agents and reps to work smarter and more efficiently.

Seamlessly Interact, Drive Sales, and Offer Stellar Support

Engage website visitors via live chat, proactively start conversations or employ pre-set messages to avoid losing potential customers. Gateways for generating and qualifying leads, increasing sales, and amplifying customer experiences are wide open with live chat features precisely crafted for ecommerce platforms. Whether it's providing 24/7 customer support or achieving repeat business through customer satisfaction, LiveChatInc carries the mantle effortlessly.

Insights, Integration, and Enhanced Features

Apart from delivering extraordinary support, what elevates LiveChatInc is its capability to provide actionable insights through easily comprehendible live chat reports. You don't need a data analyst to figure out its metrics - it's that simple! Plus, it offers over 200 apps like Squarespace, Shopify, and WordPress for effortless business integration. The staple features like canned responses, rich messages, chat transfers, notifications, and more only add to the seamless experience.

Security, Customization and Management - All At Your Fingertips

LiveChatInc has a solid grip on integral aspects like security, customization, and management. You can rest assured about encryption, credit card masking, data storage, and access restrictions. A plethora of customization options; from agent profiles to chat widget customization, let you tailor the software to your needs. Effective team management, with group creation, chat supervision, and role assignments, is a breeze. The power to provide high-quality, AI-enabled customer service has never been this accessible and easy. Truly, LiveChatInc is a game changer in the realm of digital customer interaction.

Pros & Cons

Pros

LiveChatInc uses AI to resolve up to 80% of cases, freeing up support agents to handle more complex issues.

Offers a rich set of features including chat tools, analytics, customization, sales support, and team management options.

Integration with over 200+ apps such as WordPress, Squarespace, and Shopify simplifies workflow.

The platform provides multiple messaging channels, allowing communication through chat widget, social media, voice, video and email.

24/7 customer support ensures increased customer satisfaction and opportunities for repeat business.

Cons

Excessive features may confuse or overwhelm new users.

The requirement for Google login might pose a privacy concern for some users.

It seems to lack a free version after the initial 14-day free trial, potentially limiting accessibility for small businesses.

Dependence on AI for case resolution may not suit businesses preferring human interaction.

There is no clear mention of multi-lingual support which may affect international customer interaction.

Frequently Asked Questions

Find answers to the most asked questions below.

What is the functionality of the AI in LiveChat?

The AI in LiveChat can resolve up to 80% of cases, resulting in faster resolution times and allowing support agents more time to devote to complex customer issues. It also helps in automating responses, collecting and accessing company knowledge, and suggesting replies faster.

Can LiveChat be integrated with other software?

Yes, LiveChat can be easily integrated with over 200+ apps like WordPress, Squarespace, and Shopify. Its flexibility allows you to mold these integrations according to your business needs.

What are the features of the LiveChat software?

LiveChat boasts multiple features including canned responses, chat tags, rich messages, file sharing, chat archives, chat widget customization, agent profiles, data reports, ecommerce integrations, and AI-driven features, among others.

Can I customize the LiveChat widget?

Yes, LiveChat offers a wide range of customizable options for the chat widget. You can customize agent profiles, accessibility options, languages, and more.

How secure is the data shared via LiveChat?

LiveChat guarantees secure data sharing with options like encryption, credit card masking, access restriction, visitor banning, and compliance. It also allows logging in with Google and offers a single sign-on feature.

Does LiveChat support multiple communication channels?

Yes, LiveChat supports communication across multiple channels including chat widget, Facebook, Instagram for Business, SMS, Email, In-chat voice, video & screen-sharing, WhatsApp Business, and Apple Messages for Business.