NetSuite

Paid

netsuite.com

Manytools

CRM Management Tools

NetSuite

Paid

netsuite.com

NetSuite is a comprehensive business management suite, offering resources for ERP, CRM, and eCommerce. Empowered with AI and cloud technology, it ensures streamlined business operations, real-time analytics and strategic decision-making.

Popularity

60% people use it

Features

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Desktop Integration

Allows users to sync their Email, Calendar, and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Desktop Integration

Allows users to sync their Email, Calendar, and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Lead Management

Allows users to manage and track leads through a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution, and Lead Qualification.

Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Product & Price List Management

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Sandbox / Test Environments

Allows administrators to develop and test changes to the CRM deployment easily. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate into calendars to manage daily schedules and priorities.

User, Role, and Access Management

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

iOS

Web

Android

Free

Go To Site

Introduction to NetSuite

NetSuite is the definition of a complete, all-encompassing business management suite, designed to streamline multiple aspects of a business - from enterprise resource planning (ERP), customer relationship management (CRM) to eCommerce. Developed with the cloud technology in mind, NetSuite offers a diverse array of robust tools, eliminating the need for multiple software to manage different facets of your business. Offering comprehensive, real-time analytics, NetSuite aims to help users make strategic decisions, enabling business growth and adaptability in today's fast-paced digital environment.

Suite of Functionalities

Diving deeper into the features, NetSuite's ERP offers holistic visibility into the business operation and financial health. This includes financial management, accounting, global business management, inventory and order management, and much more. Its integrated approach eliminates manual interventions and potential errors, streamlining your business processes. The customer relationship management (CRM) suite takes customer interaction to the next level, with built-in functionalities such as sales force automation and customer service management. Whether it's HR, field service, or professional services automation, the tool provides everything necessary to manage day-to-day business activities effectively.

Extensive Commerce and Analytics

In the era of online business, NetSuite serves as an eCommerce platform supporting both B2C and B2B eCommerce from a single platform. With unified order and inventory management, NetSuite provides a seamless customer experience across various channels. Adding to this, the analytics and reporting capabilities provide valuable business insights, making it simple to make informed decisions. With real-time business data readily available, you can easily understand trends, detect issues, and devise actionable strategies for continuous improvement.

The Power of Artificial Intelligence

Another impressive feature of NetSuite is the integration of artificial intelligence (AI) capabilities. AI embedded across the suite simplifies tasks, predicts patterns, and offers a multitude of business insights. From content creation to predictive analysis, the AI advantage makes NetSuite a top-tier choice for managing businesses in a variety of industries. Summing up, NetSuite is an ever-evolving platform that stays on top of the business tech trends, offering innovative solutions for startups to enterprises, adapting to the unique business needs.

Pros & Cons

Pros

NetSuite is a unified business management suite encompassing ERP/Financials, CRM, and ecommerce.

Embeds real-time analytics allowing users to know their role and effectively contribute to the enterprise.

Offers automated, standardized, and streamlined processes across various departments such as accounting, order management, and supply chain management.

Highly adaptable to different business models and shows resilience amid upgrades without affecting configurations and customization.

Offers global capabilities including support for multiple currencies, languages, tax rules, and consolidated reporting.

Includes artificial intelligence features that facilitate content creation, invoice capturing and processing, predictive analysis, and pattern recognition.

Cons

The wide range of capabilities offered by NetSuite may be overwhelming and complex for startups without dedicated IT resources.

Customization options, while flexible, may require some technical skills to fully utilize effectively.

May not be cost-effective for smaller businesses or those with a tight budget, given its extensive features.

The unified suite approach may mean paying for features that aren't necessary for some businesses.

Can face issues with third-party integrations or connections to external applications.

More complex functionalities might require additional training for staff, potentially adding to the deployment cost.

Frequently Asked Questions

Find answers to the most asked questions below.

What is NetSuite and what features does it offer?

NetSuite is a comprehensive business management suite that encompasses ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and e-commerce. Among its features, it provides real-time analytics, customizable business models, and flexibility in adopting new strategies. It also provides various tools and applications for financial management, accounting, inventory management, supply chain management, and much more.

How can NetSuite help improve my business's finances?

NetSuite provides various tools to help you plan, budget, forecast and analyze your business's finances. It transforms your general ledger, optimizes accounts receivable, automates accounts payable, and gives a complete view of cash flow. Beyond this, the platform also offers support for global business management, catering to multiple currencies, taxation rules and reporting standards across different geographies and subsidiaries.

How can NetSuite support global business management?

NetSuite provides features to effortlessly manage multiple subsidiaries, business units, and legal entities from a single solution. It supports multiple currencies, languages, tax rules and offers consolidated reporting to ease the management of a global business.

Can NetSuite cater to both B2B and B2C operations in terms of e-commerce?

Yes, NetSuite's commerce features offer support for both B2B and B2C operations. It provides a single platform that eliminates integration between your business operations and commerce applications. NetSuite also allows you to manage orders from multiple channels like an in-store, web, call center, mobile, and kiosk from one place.

How secure is the data on NetSuite?

NetSuite implements enterprise-class data privacy, security, and availability. It uses proven and reliable operational security practices and policies to ensure you can access the suite from anywhere, at any time. The data is completely replicated, backed up and always available to you.

What are the AI capabilities of NetSuite?

NetSuite’s AI capabilities embed across the suite to simplify tasks, suggest actions, and uncover business insights. Some of its applications include content creation, invoice capture and processing, predictive analysis, and pattern recognition.

NetSuite Review (2023): Features, Pricing & More

22 Dec 2022

Oracle's NetSuite delivers a versatile and all-inclusive cloud-based ERP solution, complete with a wide array of applications such as payroll, HR, CRM, and e-commerce. Operating on a SaaS model, it provides an ideal choice for those who desire the ability to scale their business seamlessly without the challenges of additional infrastructure and personnel. NetSuite's extensive selection of modules and customization tools allows for enhanced efficiency and cost reduction, catering to businesses of all sizes and sectors.

Anna Baluch

Forbes

www.forbes.com