Pega

Paid

pega.com

Manytools

CRM Management Tools

Pega

Paid

pega.com

Pega, an AI-powered platform, helps businesses decode complexities and drive growth. It provides a seamless fusion of decisions and workflows, empowers digital transformation, and promotes business agility and innovation.

Popularity

16% people use it

Features

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Desktop Integration

Allows users to sync their Email, Calendar, and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Desktop Integration

Allows users to sync their Email, Calendar, and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

Integration APIs

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate into calendars to manage daily schedules and priorities.

User, Role, and Access Management

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

Web

Price$97

Free

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Empower Business With Pega's AI-Powered Optimization

Immersed in the rapid evolution of the digital landscape, Pega silhouettes itself as a reliable partner, helping your organization decode complexities and drive business growth. Fortified with AI-powered decision-making assets, the Pega Platform™ transforms institutional intelligence into actionable insights, ensuring your business stays on par with - and even anticipates - the waves of change. By improving efficiency and streamlining experiences for customers and employees, Pega helps your enterprise embrace digital transformation with ease. Simply put, Pega speaks the language of the future in the present, effortlessly merging business acumen with technical prowess.

A Seamless Fusion of Decisions & Workflows for Enterprises

Why Pega? One may ask. With Pega, the flexibility to adapt to dynamic business landscapes is at your fingertips. As it places decisions and workflows at the heart of the operations, Pega enables you to automate processes across different systems and channels, setting the stage for a unified customer experience. Moreover, Pega is designed to manage variations and swiftly adapt to them, encouraging persistent innovation. Also, unlocking real-time intelligence, Pega enables your enterprise to learn from, and respond to, new data efficiently, which is a crucial aspect for effective decision-making in a digital world marked by constant change.

Building with Pega: a Glimpse into the Future of Enterprise-grade Capabilities

With Pega at your side, the future of enterprise-grade capabilities is here. It caters to specific needs of large organizations, offering secure, scalable, and governed applications that are easy to maintain. Plus, you aren’t bound to the traditional options of either adapting to limited boxed software or starting from scratch. Pega offers the best of both worlds, empowering you to build custom applications expediently with its enterprise-grade low code and potent industry accelerators. And to top it all, Pega’s vast suite of capabilities ranging from AI-Powered Decisioning to Low Code App Development to Workflow Automation - all reiterate the company’s commitment to empowering enterprises with robust digital toolsets.

Pega: Your Comrade for Business Agility and Innovation

Pega serves as a catalyst in unlocking business agility with workflow automation. When you position Pega workflows at the center of your operations, your enterprise can scale and evolve rapidly. Furthermore, Pega’s vision lies in revolutionizing how enterprises build software with low code, merging the business and IT facets for a seamless collaborative experience. Be it empowering citizen development, driving business and IT collaboration, or commanding complex workflows, Pega showcases its ability to adapt to real-life changes brilliantly. In the realm of digital tools, Pega is more than just a tool – it’s an ally that can help you overcome business complexities, drive innovation, and rule the digital world.

Pros & Cons

Pros

Pega provides workflow automation which improves efficiency and streamlines customers' and employees' experiences.

With Pega's AI-powered decisioning, organizations can instantly turn intelligence into action for optimized processes.

Pega offers the ability to build secure, scalable, and maintainable apps with confidence, thanks to its enterprise-grade capabilities.

Pega Platform comes loaded with powerful industry accelerators that enable fast and efficient application development.

Pega's platform is designed to adapt instantly to your enterprise's needs and is equipped with one powerful toolset built to work together.

Pega enables the development of intelligent workflows fast with its low-code capabilities for the enterprise.

Cons

Pega's enterprise-grade capabilities and features may come with a steep learning curve for less tech-savvy users.

The complexity and extensive functionality of Pega's platform may make it overkill for smaller businesses with simpler needs.

Despite its adaptive nature, customizing the Pega platform to specific needs may require considerable time and resources.

Depending on the specific application, integration with existing systems may pose challenges.

With its advanced capabilities and enterprise-grade features, Pega may come with a higher price tag compared to simpler, less-feature-rich alternatives.

Despite Pega's claims of low-code development, some tasks may still require traditional coding, potentially limiting its accessibility to non-developers.

Frequently Asked Questions

Find answers to the most asked questions below.

What is the Pega Platform designed for?

The Pega Platform is designed to help organizations work smarter, unify experiences, and adapt instantly. Features such as AI-powered decisioning, workflow automation and real-time intelligence help optimize processes, improve efficiency and accelerate decision-making.

How can Pega help in workflow automation?

Pega offers tools for case management and business process management, robotic process automation, and process mining among others. These tools work together to improve efficiency, control, and visibility, and enable you to optimize processes continuously.

What does Pega offer for AI-powered decisioning?

Pega platform provides real-time AI engine which can sense change everywhere as it unfolds enabling you to adjust on the fly. It offers capabilities like the Next Best Action, Process AI, Voice and Messaging AI, and Email Bot for personalizing every interaction and increasing efficiency.

Can Pega Platform be integrated with other systems and channels?

Yes, Pega Platform allows automation across systems and channels to streamline the total experience. It can work on its own or together with any data source for increased efficiency and control.

How does Pega support low-code development?

Pega has a low-code platform that allows more teams to design, deploy, and adapt workflows. Both professional and citizen developers can build fast with reusable components application templates and with robust governance ensuring resilience.

What are some unique features of Pega GenAI?

Pega GenAI is the first generative AI for the enterprise. It aids in accelerating development by assisting with low-code app development. It allows automatic generation of low-code apps with App Studio and offers plug-ins for leading gen AI models.