HelpScout

Paid

helpscout.com

Manytools

CRM Management Tools

HelpScout

Paid

helpscout.com

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Popularity

33% people use it

Features

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable the integration of data, logic, objects, etc with other software applications.

Case Management

Tracks issues/help requests reported by customers through the resolution process.

Contact & Account Management

Store and retrieve information associated with customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Customization

Allows administrators to customize to accommodate their unique processes. Includes creating custom objects, fields, rules, calculations, and views.

Integration APIs

Lead Management

Allows users to manage and track leads through a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution, and Lead Qualification.

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate into calendars to manage daily schedules and priorities.

User, Role, and Access Management

Grant access to select data, features, objects, etc., based on the users, user role, groups, etc.

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by several different users. Administrators can write rules to determine who and when a user needs to complete a step. It also includes notifications of users when they need to take action.

Platform

iOS

Android

Web

Price$25

Free

Transforming Customer Communications

Every digital professional knows that efficient communication is the key to a successful business. Help Scout offers an incredibly simple yet powerful platform that revolutionizes the way teams interact with customers. Its shared inbox, help center, and live chat software are designed to streamline customer communications and foster better relationships.

Shared Inbox – A Collective Approach

Help Scout's shared inbox is a game-changer for any team that deals with customer communication. It eliminates the clutter of individual inboxes and gathers all customer queries in one place. This collective approach ensures transparency, clear delegation, and faster responses. It's the tool teams didn't know they needed until they had it.

Help Center – A Resourceful Hub

The Help Center is another outstanding feature. It serves as a comprehensive knowledge base, providing customers with instant access to useful information and answers to common queries. This self-service library not only empowers customers but also significantly reduces the workload on customer support teams.

Live Chat Software – Instant Customer Interaction

In the digital age, customers appreciate immediate responses. Help Scout’s live chat software delivers just that. It allows for real-time interaction, ensuring queries are resolved promptly. This not only boosts customer satisfaction but also increases the chances of conversion.

Ease of Use

Help Scout isn’t just powerful, it’s also incredibly user-friendly. The clean, intuitive interface ensures that teams can hit the ground running, with minimal training required. This ease of use allows teams to focus on what truly matters – delivering exceptional customer service.

Foster Better Relationships

Help Scout doesn't just provide tools; it paves the way for better customer relationships. By efficiently managing communication, businesses can focus more on understanding and meeting customer needs. This personalized approach to customer service is what sets a business apart.

In Summary

In a nutshell, Help Scout offers a comprehensive solution for managing customer communications. With its shared inbox, help center, and live chat software, it empowers teams to deliver exceptional customer service. It's no wonder Help Scout is a favorite among developers, designers, SEO gurus, webmasters, affiliate marketers, growth hackers, data analysts, and content creators.

Help Scout Review: Why It’s The Most Comprehensive Affordable Helpdesk

12 Nov 2022

Help Scout serves as an outstanding customer support platform, enabling businesses to address their customers' inquiries and concerns in one centralized location. Boasting an intuitive and straightforward interface, Help Scout is also equipped with a plethora of valuable features and integrations to enhance your customer service experience.

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