Oracle Customer Experience (CX)

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CRM Management Tools

Oracle Customer Experience (CX)

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Discover how Oracle Customer Experience (CX) fosters lasting relationships with its unique suite of applications, featuring advanced sales and marketing tools, fine-tuned customer service, and industry-specific solutions for complete customer engagement.

Popularity

1% people use it

Features

Product & Price List Management

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

Product & Price List Management

Free

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A Deep Dive into Oracle Customer Experience (CX)

An exceptional customer experience isn't just about making a sale; it's about fostering lasting relationships - a concept Oracle Customer Experience (CX) has fully embraced. It's a connected suite of applications skillfully crafted to not only manage the usual realm of Customer Relationship Management (CRM) but to go beyond and offer a unique bouquet of additional features. With Oracle CX, businesses can engage customers across all their preferred channels, proactively assessing and meeting their needs at any point of contact. It's like having a magic mirror that provides a complete view of your customers, along with their every engagement and interaction with your business.

Adaptive Sales and Marketing Tools

Oracle CX is well-stocked with modern tools and features required to create seamless and smart cross-channel marketing experiences. Oracle Marketing, a key component of Oracle CX, helps teams increase campaign engagement, personalize and optimize strategies – all backed by real-time data. On the sales front, Oracle Sales enables businesses to establish effective sales planning and execution processes that are in sync with service, marketing, and the overarching customer experience. Oracle Sales is like a wise guide that identifies the most valuable prospects for your business and tailors recommendations for a dynamic selling and buying approach.

Pinnacle of Service and Analytics

With Oracle CX, customer service is never hit-and-miss but a fine-tuned process. Customers can find help when and where they need it, thanks to the suite's ability to automate workflows across customer self-service, agent-assisted service, and field service engagements. To spice things up, the suite comes with CX Analytics – a data-driven tool that provides real-time reporting, data visualization, and predictive analysis. For businesses looking to leverage insights from all customer touchpoints for informed decision-making, Oracle CX is the go-to powerhouse solution.

Industry-Specific Solutions and Integration Capabilities

One of Oracle CX's unique selling propositions is its industry-specific solutions. For every industry, there’s a set of comprehensive, end-to-end solutions ready to be integrated with any back-office solutions. Whether it's real-time tailored experiences or a 360-degree profile creation, businesses can use these data-driven tools to understand and meet their customers' specific needs. Oracle CX goes the extra mile by not only connecting CRM and back-office systems, but also delivering on the brand promise to every customer at every touchpoint.

Oracle Customer Experience (CX) is an empowering platform that combines elegant design, top-tier technology, and user-focused functionalities into one dynamic package. It delivers on its promise and turns the dream of creating exceptional customer experiences into a reachable reality for businesses worldwide.

Pros & Cons

Pros

Oracle Customer Experience (CX) offers a suite of applications that go beyond traditional CRM to manage customer relationships.

Provides real-time customer insights leading to more relevant and personalized experiences.

Can unify all business data, allowing for a complete view of customer interactions across different areas such as marketing, sales, and service.

Offers industry-specific solutions for more effective customer engagement strategies.

Cons

May require substantial training for users to understand and utilize all of its complex features.

Potentially high cost, which could be a barrier for small businesses.

Can be overly focused on large enterprises, neglecting the needs and resources of smaller businesses.

May not integrate seamlessly with all existing technology stacks, presenting potential compatibility issues.

Frequently Asked Questions

Find answers to the most asked questions below.

What does Oracle Customer Experience (CX) offer?

Oracle Customer Experience (CX) offers a connected suite of applications that allow businesses to manage all of their customer-related data across marketing, sales, and service. This not only provides a complete view of the customer but also enables businesses to deliver exceptional customer experiences across all touchpoints.

What is the goal of Oracle CX's Marketing suite?

The Oracle CX Marketing suite aims to create data-powered, seamless marketing experiences that engage and delight customers. It includes features for Marketing Automation, Campaign Management, and Customer Loyalty and Engagement, among others, optimizing B2B strategies and B2C channels and providing real-time insights.

What does the Oracle CX Sales platform do?

The Oracle CX Sales platform streamlines sales planning and execution processes, providing a unified selling and buying approach that connects sales and commerce to service, marketing, and the entire customer experience. It offers tools for Sales Force Automation, Sales Planning, and Sales Performance Management.

What are some of the features of Oracle CX Service?

Oracle CX Service provides tools for efficient, personalized service across your channels, including automated workflows for customer self-service, agent-assisted service, and field service engagements. It aims to help customers when and where they need it, and accelerate resolution with AI-driven recommendations, unified data visibility, and cross-organization collaboration tools.

How does Oracle CX Analytics help businesses make decisions?

Oracle CX Analytics provides businesses with insights based on key touchpoints, allowing analysis of complex business process flows to optimize business performance. It includes features for real-time transaction reporting, predictive and what-if analysis, and mobile analytics. This allows teams to leverage both historical trends and AI to meet business and revenue targets.

Can Oracle Customer Experience (CX) be used in different industries?

Yes, Oracle CX offers solutions tailored to specific industries, enabling businesses to unleash the power of innovative technologies and connected applications. Each prebuilt, configurable solution is ready to integrate with back-office solutions.